She acted as if they were doing me a favor by letting me stay at their facility. She was arrogant and dismissive of my concerns and justified the charges using pictures she said were of my room and which were time stamped twelver hours after I checked out. I returned to the hotel to discuss the charge and was greeted by a manager who had no interest in what I had to say. I can state with absolute certainty that there was no damage to anything in the room when I checked out. After checking out I received a phone message informing me they were charging me $44 for damage to the sheets in my room. They advertised a $7.99 breakfast buffet available every morning but in fact there was no buffet. Upon checking in I found long black hairs in the shower and on the bathroom floor.

The Quechan Casino Resort is a good place to avoid. The lazy river was just the right temp but the hot tub needed some repair and a bit of heat. We ate here twice in the week we were there and it was worth the return experience. Surf and turf was the special the week we were there and it was steak and lobster. The food and service were excellent in this place. The Ironwood Steakhouse by itself deserves a 5 star review. The service was slow and surly but the food was good. The sidewinder is the more everyday type dining. I tried several options some were great others were not, skip the waffles if you are not a fan of soggy waffles. So if you want orange juice with your coffee it's more money. The Ocotillo buffet, has a nice variety but you pay for all you can eat buffet and then they charge extra for more than one drink. The available dining needs a seperate review. The decor is dated but does not affect your stay. The hotel is clean but offers no housekeeping for multiple day stay.

We spent 5 days here and enjoyed it for the most part.

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Quechan casino dinner buffet